Consumers always like to have a choice, in all areas. Today, in the world of fitted kitchens and interior design, all players offer the same showroom experience. But, is there a better way to buy a kitchen, without a showroom?
Yes. There is no better place to design a new kitchen than the room it will be installed in. The Raison Home Home Designer is invited by the customer into their home, in the heart of the family home. It changes everything! Let’s decipher the steps of this unique experience.
The stages of the relationship with your client
- Telephone discovery
It all starts with the first contact by phone. Its objective is to legitimise the relationship (you reacted to a post I made on Facebook, your relative recommended that I call you for your project, etc.), to validate the customers agreement with the collaborative method used by Raison Home, to arrange the first meeting and to prepare for it by discussing the main points of the project. From this first contact, a climate of collaboration and trust is established.
- Discovery of the customer’s living environment
What a privilege! All the Raison Home Home Designer has to do is open their eyes to discover their customers preferences, style, habits and organisation. Before talking about the project, they are interested in the person and the life of the family. They can ask a thousand questions based on what they see to gradually define all the aspects of the project to be designed.
- Co-design: the customer designs their project with the support of their personal Home Designer
At Raison Home, we are convinced that today’s consumer is perfectly informed and know very well what they want. They no longer want an “expert kitchen designer” to design the project that suits them. They want to make the decisions, but not alone. They want to benefit from an experienced sparring partner who will ask the right questions, so they can imagine the right solutions. Someone who will help him prioritise their needs, who will inform them of the risks and advantages of the possible choices so that he makes the right decision.
- Visualising the project
The customer chose every detail of the project. All that remains for the Home Designer is to make a 3D representation of it. The customer will then be able to visualise their future living environment, request some adjustments and confirm that it corresponds to their needs and desires. Then comes the magical moment of immersing the customer in virtual reality, giving them the opportunity to wander round the finished project. All that remains is to validate the purchase.
- The realisation
This is the client’s great moment of solitude. Traditionally, when they have signed the sales contract, their kitchen designer gives them; the plans, specifying that the installation will take place on such a date and that the customer is entirely responsible for carrying out the ancillary work in accordance with the technical plans.
Not at Raison Home! The collaboration goes all the way, until total customer satisfaction. So that the reality corresponds to their dream.
This is why the Home Designer coordinates the project with the customers’ fitters or the fitters they have recommended.